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Terms and Conditions

Customer Care

Each terrarium is carefully grown and monitored for at least three weeks before being offered for sale. This allows the plants to establish roots and ensures the ecosystem is balanced and healthy. Once your terrarium is in your care, please make sure you are familiar with the basic care instructions provided. Proper placement, light exposure, and watering are important to maintain its longevity.

If you have any questions about care, or if you need assistance after purchase, you are welcome to contact me at terratamarsd@gmail.com. I am happy to provide guidance to help your terrarium thrive.

Disclaimer: While I provide healthy, rooted terrariums and clear care instructions, I cannot guarantee plant survival if the terrarium is not cared for according to these guidelines or if it is placed in an unsuitable environment.

Privacy & Safety

TerraTamar (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is TerraTamar, at 4390 Benhurst Ave., San Diego, CA, 92122

This privacy policy applies to personal information about:

• Visitors to our website
• Customers who purchase goods or services or create an account with us
• Our suppliers

What is personal information?

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

We do not collect “special category data” about visitors to our website or our customers or suppliers.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on terratamar.com (our site). This includes information provided at the time of registering your details on our site/contact form, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by TerraTamar, and when you report a problem with our site.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through our site.

• Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

Legal Basis for Processing

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query.

If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

Retention

We will retain your personal information for as long as needed for the legitimate business purposes described above.

If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

TerraTamar is committed to the security, confidentiality and integrity principle. We take commercially reasonable precautions to keep all information obtained from our online visitors secure against unauthorised access and use and we periodically review our security measures. We are committed to processing your data in a secure manner and have put in place specific technical and organisational measures to prevent the personal data we hold from being accidentally or deliberately compromised.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form).

Disclosure of your information

We may disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, and other agreements; or to protect the rights, property, or safety of TerraTamar, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

• At times, TerraTamar engages third party contractors, service providers, and other vendors to help us accomplish our business objectives. TerraTamar only collects and uses personal data when there is a fair and legal basis for its collection and use, for instance, when the collection of personal data is necessary to enter into a contract, to meet our legitimate interests, to comply with legal obligations or when we have your authorization.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at terratamarsd@gmail.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to terratamarsd@gmail.com

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Cookeis Policy

 

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Types of cookies

First party cookies are set by the website that you are visiting.

Third party cookies are set by a party other than the owner of the website you are visiting (i.e. a third party). Typically, third party cookies will be set by the organisations providing analytics services to the website owner (e.g. Google Analytics) or advertising network providers.

Session cookies are stored only during a browsing session and are removed from your device when the browser is closed.

Persistent cookies remain on your device even when the browser is closed. Persistent cookies enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered (e.g. by remembering preferences).

We use the following cookies:

• Strictly necessary cookies – these are cookies that are required for the operation of our website.

• Analytical/performance cookies – they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Targeting cookies – these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it (if any) more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

For more information on how to remove cookies or prevent cookies from being created on your particular browser, visit the Managing Cookies section of allaboutcookies.org.

Further information about cookies

If you would like to learn more about cookies in general and how to manage them, visit aboutcookies.org or allaboutcookies.org. Please note that we cannot be held responsible for the content of external websites including aboutcookies.org and/or allaboutcookies.org.

Wholesale Inquiries

Wholesale orders are welcome and can be customized to fit your needs. Because each terrarium requires a careful growing period, I need to receive wholesale requests at least five (5) weeks in advance. This ensures that the plants have sufficient time to establish roots and that each terrarium is balanced and ready for long-term success.

For wholesale inquiries or to discuss specific requirements, please contact me at terratamarsd@gmail.com.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

Payment Methods
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